Fairfield Inn & Suites San Angelo

The hotel was so nice! My room was way bigger than I expected so we held study group there. The staff were great and everything was so clean! I'll definitely be staying here again when I have to come back to San Angelo for school! Five stars!!!

Loved everything!

The beds were very comfortable, the room was clean and the breakfast had something for everyone in the family! We would definitely stay here again.

The time I entire the door the staff was greeting me. The room was very clean.

The Staff were wonderful. Everyone was very nice and accommodating. I rented 1 room for my parents and myself, intending to stay on the sleeper sofa. I did this the first night, but the sleeper sofa is the worst I have ever stayed on. These truly do need to be updated. The staff were able to rent me an extra room the next night that was located next to my parents room. I needed to be close as we were there for medical purposes. Everyone I encountered was very pleasant.

The staff was friendly and helpful the clean environment

Location and staff

Needed more options for breakfast, fruit

The courtesy of the welcoming clerk and the senior morning clerk. Standard breakfast with eggs and sausage.

Having to call the night clerk twice about the noise coming from the outdoor spa at 2AM and 2:15AM

I left my jacket and my mom left her ring. We realized it after we left the hotel. My mom called and the had the items waiting when we picked them up. The staff is very nice!

They could have had a bigger selection on hot breakfast.

Clean rooms Quiet Laundry facility on floor Fitness center Good breakfast Coffee was excellent

A little pricey No bar

It was clean and relatively well-kept. The front desk staff, whom I had to get "angry" with, handled it well. The issue was none her fault and she was very professional and accommodating.

There is an unmentioned "hold" that has to be place on a card upon checking in. There was not one point in my booking through Booked.net that mentioned this would occur. I was told explicitly on my reservation "Pay when you check out." I arrived after a few delayed flights and a long and exhausting travel day, only to find I could not check into my room because I didn't have a credit card with the amount requested to hold. They automatically placed a $20/day extra charge for "incidentals." I was to split the pay with my boyfriend, who at the time could not be there as he was on base in the military and unallowed to leave. So, in a fiasco, I had to call my parents of all people to offer their card to "hold" the charge. Ridiculous. My boyfriend and I were fully prepared to pay and split costs come check out, but at no point was it described that at the time of my check in I had to have all money up front at the ready. I spent close to an hour contacting back and forth to ensure a card was there for me to hold a room, otherwise I would have had to sleep in my rental car. Change this policy. Or make it explicit. In my other two stays at Spring Hill Suites San Angelo, I was never asked for a hold. I simply stayed my reservation and paid at the check out. This caused a lot of grief amongst my family and it was unnecessary and there was no manager on duty to speak to, just a night employee. Fix this. I will not be staying here again unless it is confirmed fixed in some way. I will also spread word to my friends and colleagues who often travel to San Angelo to not book here.